Discovery Newsletter October 2019

Discovery Newsletter October 2019

Discovery News for Discovery Health members

Keep Claiming

If you are on a plan with an Above Threshold Benefit, and you have run out of Savings, remember to keep submitting your claims. All of your claims are still being tallied towards your Threshold, and if they reach the Threshold, claims will be paid from your Above Threshold Benefit.

No matter what plan you are on, if you have run out of Savings, keep submitting your claims. All of the claims that are not paid due to not having a Savings balance, will form part of your tax certificate at the end of February. Having them included in your medical aid tax certificate saves you from having to submit them manually when submitting your tax return.

If you have one of the tests covered by the Screening Benefit, your claim will be paid from risk benefits whether you have a Savings balance or not. This also applies if you are registered for certain Chronic conditions and your claim is for a consultation about that condition.

And last but not least, depending on your plan and the provider you use, you may have access to consultations or tests from the day-to-day extender benefits, and your claims may be paid or partially paid from risk benefits when your Savings has run out.


When you have an emergency, call 0860 999 911 for the Discovery 911 benefit run by Netcare 911. This line is also a medical advice line, and can give you second opinions on suggested treatments.

It includes:

  • Emergency medical advice
  • A link to the poison centre
  • Advice from qualified and experienced nurses
  • Assessing of day-to-day symptoms
  • Health counselling
  • General health information
  • Wellness and nutrition information.

If you need to upgrade your plan, now is the time to be looking at your options, as you can upgrade once a year only, effective 1st January.


You can downgrade your plan at any time, but be aware of what downgrades are allowed, as some changes may be an upgrade if there are less exclusions or if you are moving from a plan with restricted hospitals to a plan that uses any hospitals.

For example: Moving from Classic Delta Comprehensive to Essential Comprehensive is an upgrade, despite moving from Comprehensive to Essential, because of the Delta hospital restriction being removed.

Classic Smart can only downgrade to Classic Delta Core, Essential Smart, Essential Delta Core, KeyCare Start or KeyCare Core. Essential Smart can only downgrade to KeyCare Start.

KeyCare Plus downgrade options include KeyCare Core, KeyCare Start and Essential Smart. KeyCare Start and KeyCare Core do not have downgrade options.

So if you are on a plan with co-payments or using networks, the best time to change plans is still now, effective 1st January.

Digital Healthcare

Discovery is constantly increasing digital access to information.

The app is constantly being updated, and you can see all of your Discovery products there. For Discovery health, you have access to your health plan details, your health membership card, claims tracking, submitting claims, finding doctors close by, and various documents such as your membership certificate and tax certificates. You can also find forms on the app for adding dependants, applying for Chronic cover and third party consent. Vitality members have access to Vitality Active Rewards through the app.

You can access this app through the Discovery app or directly. It includes self diagnosis, and recommends when to seek emergency or non-emergency care.

This is emailed to you when a claim has been processed and will tell you which benefit the claim was funded from and if there was a shortfall. If you have the Medical Savings Account it will show your balance.

This is Discovery’s chat bot on the website. You can ask it questions and it will send you to the correct place on the website to get the answer. It can also respond by sending various documents to you by email.

All known problems with fitness devices or any other Vitality problems can be found on the Vitality Help page of the website: Visit this page to see if a problem you are experiencing is currently being worked on, before sending in your query.

Vitality Cashback

Discovery is enhancing the Vitality cash back system to create a seamless experience for members. During this period, members will not receive a notification that Vitality cash back has been paid into the nominated bank account, Discovery Card or Vitality Savings Account. Viewing cash back amounts will also be temporarily unavailable on the Discovery app and the Discovery website. Once this process is finalised, the Discovery app and website will show the total cashback earned per month, date paid and what account it was paid into.

Vitality HealthyFood Points

The HealthyFood system looks at all purchases with the SmartShopper card at Pick n Pay and with the MySchool or Woolworths card at Woolworths. How you pay for your purchases is not relevant. Vitality points are affected by healthy and unhealthy items, but the cashback rewards on healthy items are not affected by the unhealthy items in your basket.

Vitality Health Checks

You can have your health checks at Clicks, Dis-Chem and at Discovery Wellness Centres. You can also now have them at Health Points facilities. Go to for your closest facility.


Mugg & Bean will soon be added to the HealthyDining list. The list currently includes Ocean Basket, Nando’s, Col’cacchio and Doppio Zero. Look for the marked menu items that you can get cashback on.

Medical Aid Quotes | Gap Cover Quotes | Life Insurance | Vitality

Disclaimer: The information and opinions in this document have been recorded and arrived at in good faith and from sources believed to be reliable, but no representation or warranty, expressed or implied, is made to their accuracy, completeness or correctness. The information is provided for information purposes only and should not be construed as the rendering of advice. Informed Healthcare Solutions accordingly accepts no liability whatsoever for any direct, indirect or consequential loss arising from the use of this document or its contents. IHS is a licensed financial service provider: FSP # 12239

Discovery Newsletter October 2019

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